Shipping & Returns
While we aim to provide the best shipping options in the industry, some items can take longer than others to ship based on availability and transit times. Please make sure you read the descriptions on the product pages or contact us for more information prior to purchase.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 30 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By visiting this page on our website: https://genration.com/pages/contact
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
578 Washington Blvd, Ste 1001 Marina del Rey, CA 90292 United States
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Genration.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
We issue refunds for digital products within 30 days of the original purchase of the product.
We issue refunds for digital products only under the following conditions:
Product not delivered (if you haven't received the delivery email from us)
Download issues (if you experience problems while downloading the product)
Major defects. All our products are tested properly, but unexpected errors may occur.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
We do not guarantee that our products are fully compatible with any third-party software. We do not issue refunds if our products are incompatible with any third-party software, except for those that are specified on the page of each product.
If you have any questions about our Shipping and Returns Policy, please contact us: